loadouts / support
Loadout
Support Agent
Read the report, find the cause, resolve and reply — from your own tools.
4 servers8 tools3 write-capable
For: Support and ops teams who want an agent that triages incoming issues and closes the loop.
01The kit · 4 servers
Slack Team comms
Read the channels and threads where issues land; post updates and replies.
Linear Triage & track
Create, triage, and update issues so nothing drops.
Notion Knowledge base
Answer from documented playbooks and past resolutions.
Sentry Error signal
Tie a report to the actual failing trace and release.
02Governance
Reads — messages, tickets, telemetry, docs — are safe and the agent's default. Writes are posting replies and creating or updating issues: visible, reversible, and worth a light approval on anything customer-facing. Nothing here reaches destructive.
5 read3 write
03Plays
Triage an incident
- Read the report in Slack and the failing trace (Slack, Sentry)
- File and prioritize the issue (Linear)
- Post status back to the channel (Slack)
Answer from the playbook
- Read the question (Slack)
- Find the documented answer (Notion)
- Reply, and open a follow-up if needed (Slack, Linear)
Run this loadout
Assemble Support Agent in Loadouts — the servers wired up, the governance enforced, the plays ready to run.